Miles-McClellan Construction Builds Vital Retail and Dining Experiences for Charlotte, North Carolina Communities

mmcrebuildstg on December 14, 2022

 

No industry was affected more by the global pandemic than the restaurant and retail industries, but both industries are on the rebound. In fact, earlier this year these industries were predicted to grow between 6 and 8 percent by the end of this year. And with the remarkable population growth, the retail establishments and restaurants are thriving in Charlotte, North Carolina.

Miles-McClellan is proud to be a part of that growth with our retail and restaurant partners who are an integral part of Charlotte’s growth.

Here are some of Miles-McClellan’s commercial construction projects that help make North Carolina a great place to live, work and play.

Festive Food & Music

Loretta’s is a high-volume restaurant with private function space serving French, Creole, and southern cuisine, featuring live jazz, neo soul and gospel music.

Miles-McClellan managed the demolition of the original building to construct a 7,500-SF back-to-shell space as well as finishing the beautiful, fun space with upscale VIP areas, liquor lockers and a custom bar.

Head to Beatties Ford Road

As part of a community revitalization of an area rich in history but in need of change, Miles-McClellan was hired to help redevelop a neighborhood block to include shopping, banking, dining and more. Miles-McClellan managed the renovation of the existing retail space at 2020 Beatties Ford Road in Charlotte including renovation to the shell of the building and finishing out one of the tenant spaces for a juice bar. In addition, Miles-McClellan served as the general contractor for the renovation of an existing building for the new 1,600-SF BW Sweets and for the renovation of existing space for Mackins Bridal Boutique, both across the street from the 2020 Beatties Ford Road project.

Tacos, Anyone?

When Ohio-based Condado Tacos made its North Carolina debut in Charlotte, Miles-McClellan was there to complete a 4,600-SF interior build out for the restaurant in an existing multi-story building. The work included interior finishes, non-bearing demising walls, ceilings, lighting, food service equipment and exterior changes, including new patio railing and the addition of a new overhead door within the existing storefront opening.

Discover Charlotte’s New Man Cave and Add Some Joy to Your Home

Miles-McClellan is excited to be a part of bringing a luxury furniture design showroom and a new home décor stall retailer to Charlotte. The Miles-McClellan team managed a 7,600-SF retail interior build out for Amodernary Furniture Design at SouthPark and an 88,000-SF renovation for Southern Lion in the Carolina Place Mall, which will feature vender stalls offering furniture, home décor, accessories, art and clothing, a café, meeting spaces and a “man cave” complete with TVs and lounge chairs.

Retail and restaurants have always played vital roles in the business, social, economic and artistic soul of a thriving society. Miles-McClellan takes great pride in building success by building thriving communities. Contact us today to bring great dining and shopping experiences to your community. We build success by Building Excellence!

The IMMPortance of Having an IMMPact Team

mmcrebuildstg on August 1, 2022

Having an IMMPact

For over four decades, Miles-McClellan Construction has been setting the bar high for client relationships and earning client trust. We believe the people and processes of a company matter in delivering great results and that there is great IMMportance to being flexible and responsive to the needs of our customers. Every Miles-McClellan project benefits from our IMMPact Team’s passion for construction and the pride we have for our trade.

An IMMPact Team is a cross-functional team of experienced, industry-specific construction professionals formed with one IMMpressive mission — to collectively hold each other accountable for delivering building excellence and client satisfaction for each project. IMMPact Teams consist of highly qualified, intuitive problem solvers with insights and expertise based on hands-on experience and training.

The Meaning Behind Our IMMPact Teams

IMM stands for integrated management methodology and is our united management approach. The typical construction approach is departmentalized. There are many departments handling different aspects of the project like selling, estimating, project management and accounting. This approach can lead to miscommunications or mistakes that delay or negatively impact the project.

With our cohesive IMMPact approach, you will have a dedicated team, including one of our project executives, working together with you throughout the entire process — from preconstruction to ribbon-cutting — allowing us to be more flexible and responsive to your IMMediate needs.

Pact, of course stands for an agreement. It is the promise we make to each other and to our clients. That’s the Miles-McClellan IMMPact!

We strive for clear and consistent client communication throughout the life of a project. We work to hold each other accountable by having discussions centered around project goals, expectations, budgets and how to reduce risks and achieve the client’s satisfaction by keeping the same team members involved and maintaining excellence.

When both of our founders, Terry McClellan and Lonnie Miles, left a large, international construction company, it was because they IMMagined there had to be a better way to do business — one that put customer service at the center. That’s why our promise is so IMMportant and that is why our team assembles to ensure we can meet a client’s needs by discussing strategy, building trust and ensuring we develop confidence in our ability to perform through purpose-filled collaboration.

We strive to build a legacy through relationships and structures, whether it be with our incredible team members or clients. Contact Miles-McClellan Construction to learn how our teams can help you make a lasting IMMPact.

Relationship Lessons Learned – How to Develop Lifelong Clients in the Construction Industry

mmcrebuildstg on November 12, 2021

With over 43 years of experience in the construction industry, Miles-McClellan Construction has learned valuable lessons about building lasting relationships with partners and clients. Our focusing on building strong relationships has resulted in many positive outcomes:

  • 85% repeat clients by volume
  • $71 million average annual sales volume
  • 10-year average employee tenure
  • Long-lasting success, even through difficult times

Our success in building trust with those we work with is no accident. It’s part of who we are and who we have always intended to be. So, what exactly do we do to cultivate trusting relationships?

How Miles-McClellan Cultivates Trusting Client Relationships

Focus on Positivity When Working With Clients and Partners

Negativity often seems to dominate the news headlines, social media chatter, and public discourse. Many people experience negativity seeping into their workplace, family life or social life. Negativity is pervasive – so why not stand out by being a source of positivity?

By focusing on the good, it’s far easier to stand out to your clients and partners. That’s not to say that negative things never happen or that they should be swept under the rug. Being candid and open is important but staying stuck on the negative is counterproductive. By actively focusing on genuine and positive interactions, we notice that we build better and more productive relationships.

Don’t Forget to Show Gratitude.
One important aspect of positivity we try to practice is showing gratitude, which can easily be taken for granted when busy. This includes gratitude to our clients and our colleagues and can be accomplished with small and simple ways of saying thanks, like emails, hand-written notes, small gifts or favors, highlighting the individual or organization’s accomplishments, or by sharing time over lunch.

Always Act with High Integrity
Integrity is one of our core values—and it contributes greatly to our ability to provide excellent customer service. When we communicate proactively, tell the truth, keep our word, act fairly and take responsibility for our actions, our clients see those behaviors as representing integrity. Practicing integrity isn’t always easy, but it always pays off in the long run.

The most important reason integrity is so critical to building long-lasting relationships is that it forms the foundation of trust. By showing clients and partners that we act with integrity through our day-to-day actions, we cultivate the type of trust needed to build repeat, long-lasting client relationships.

At Miles-McClellan, we practice integrity by focusing on:

  • Being true to our word — always
  • Being intensely loyal to our colleagues, clients and partners
  • Being honest and straightforward
  • Taking personal responsibility for the successes of our projects
  • Not taking shortcuts when it comes to problem solving
  • Taking pride in the quality of our work

Focus on Long-Term Sustainability Instead of Shortsighted Goals
So many organizations these days focus heavily on short-term goals. A lot of being long-term focused comes down to not forgetting about the bigger things that matter amidst day-to-day work. By not being exclusively short-term focused, we can once again stand out from other organizations while laying the groundwork that ensures our success down the road.

By taking a step back and focusing on the longer term, we allow ourselves to cultivate relationships, develop new capabilities and strengths and be proactive in managing risks, both on the job site and in the office. Our long-term approach allows us to:

  • Be actively involved in our community Invest in our own workforce and cultivate a culture of taking care of each other
  • Stay up to date on trends and new opportunities to proactively stay ahead of our peers
  • Actively build relationships with everyone we work with, even if there is no immediate reward or benefit
  • Focus on integrity, quality and service at all times

These strategies improve the quality of our work and relationships and help to ensure high continuity within our workforce. This leads to less client turnover, less disruption and higher overall satisfaction.

Focus on Beating Expectations in Client Service
Finally, beating client expectations in service is one of our founding principles. Our founders walked away from large international construction companies because they believed there was a better way to deliver construction services. There was a key component missing in the construction industry – customer service.

By building Miles-McClellan from the ground up with customer service at our core, we’ve separated ourselves from most other construction companies in the best way possible. This not only enables better relationships with our customers, but by aligning our model around our IMMPact Approach, we reduce bureaucracy, decrease miscommunication and improve the overall quality of the work we provide our long-term clients.

By building long-term relationships we are building excellence. Contact us today to learn more about our capabilities.

The Importance of Team in Achieving Technical Excellence

mmcrebuildstg on November 2, 2017

Believe it or not, the ability to work collaboratively as a team is a learned skill. The longer your project team has worked together, the more skilled they are at problem-solving. Through their shared experiences, team members become proficient in applying their intuition and offer creative problem-solving solutions. A few characteristics of an integrated project team are:

  • Team members knowing their role in the project’s success – Each professional understands how their role impacts the project and focuses on the subtle details of their position, confirming they are done accurately and thoroughly.
  • Hold each other to high standards – While the team makes an agreement with their owner, they make a promise to each other. As an owner, you may not see the accountability they hold to each other, but the effect is seen in the quality of your project.
  • Confidence in solutions – They all know how each other operate, how they break down issues and analyze the best path forward, and they know how to work together to develop creative solutions.
  • Connecting to people, not just your project – All team members are informed of the status of the project at all times. They maintain appreciation and comradery as you work together as partners, leading you to success.

“Collaborative problem solving refers to an open process for generating multiple alternatives, fostering the exchange of ideas and producing a validated solution.” (Garvin & Roberto, 2001)

Technical Excellence – It’s the Small Details

mmcrebuildstg on August 4, 2017

In the orchestra of construction, progress is systematic and purposeful, but with the many moving parts sometimes the little details are overlooked. But it’s the small details that demonstrate the professionalism and passion your project team has for their trade. Here are three fine details not to miss.

  • Fit & finish to be as flawless as possible – Demonstrates knowledge of how pieces fit together and the watchful eye of your construction partner. Are the corners straight and true? Are the trim and details clean? Are the paint lines crisp? Is everything installed to the standards? All these little items measure how meticulous the construction team paid attention to the easily overlooked details during crunch time at the end of the project. Interiors take only a couple of weeks to complete yet this is what you and clients will see every day. There is no perfect job which makes it even more important never to lose sight of quality. Have you looked lately at your building’s fine details?
  • Clean job site & trailer – A clean job site and trailer improve efficiency and safety. Organization means no lost time looking for tools and materials. A clean job site mitigates accidents that not only injury a worker but possibly one of your staff members. An injury might also cause lost time affecting your project schedule. A clean job site and trailer leaves an impression of organization, better quality, and safety – is your contractor leaving you with a good impression?
  • Consistency in customer service & communication – No matter if your project is $10,000 or $10 million you should be treated as if you are their only client. Consistency in customer service and communication is every team member knowing exactly what is going on with the project at all times, showing respect not only to you as the client but the subcontractors and suppliers, and professional daily interactions in addressing challenges and working toward a solution. Do you have an active relationship, appreciation, and camaraderie with your construction partner?

“Technical excellence can only be achieved through a full-team effort —everyone paying attention to details while keeping their clients’ best interests at the top of their mind.”– David McIntosh, Vice President