Using Our Construction Experience to Build Excellence

mmcrebuildstg on August 1, 2023


Building excellence and exceeding client expectations has been our core philosophy for over 45 years, and it is our exceptional team that allows us to accomplish this mission. Throughout the years, our team members have worked on a magnitude of different complex projects for clients of all sizes in all industries. This provides our clients with many advantages. Whatever your construction project or needs, we have the skills and expertise to ensure your satisfaction!

Let’s explore how we can make our construction experience work for you.

Diverse Expertise

From residential, commercial, healthcare, higher education, manufacturing, and hotels, we have done it all!  Having this knowledge and experience allows us to handle different project complexities and requirements effectively. Wherever there is a construction challenge, we have a smarter construction solution.

We Know the Industry

Our range of experience means we know the intricacies of a variety of industries and their environments. Every industry has unique needs that must be met, best practices that must be observed and certain technology that is required to help operations run more smoothly. We have had years of experience working within these different guidelines depending on our client, which is why we are confident we are more than prepared to handle even the most complex details of your construction project.

We Build Lifelong Relationship

Being a top construction company since 1978, and having numerous team members with a vast array of broad construction experience, means we have built strong relationships with our clients, suppliers, subcontractors, architects, engineers and other industry partners. This also allows us to provide a variety of different services that other construction companies can’t offer. Whatever your dreams are for your next construction project, we know an expert that can turn that vision into a reality!

Efficient Project Management

Having broad construction experience means our project management systems and processes have been refined to be as efficient as possible. Every Miles-McClellan project is guided by some of the most respected and experienced construction professionals in the industry along with an IMMPact team that shares insights and knowledge with each other to achieve building excellence.

Client Satisfaction is Top Priority

Experienced construction firms recognize the significance of pleasing the client. This is why at Miles-McClellan Construction, we stress communication, transparency and collaboration throughout the life of a construction project. We want to know all of our clients’ needs, get their feedback and help them with tough decisions. This results in building lifelong relationships.

How can our broad construction experience make your next project a success? Contact us and let’s work together to find out!

Exceptional Design-Build Services Start With Exceptional Leadership

mmcrebuildstg on May 29, 2023

Design-Build Services

At Miles-McClellan Construction, we know that great leaders achieve great results. This is why our design-build construction projects are guided by experienced project leaders and strategically mapped out by an integrated, cohesive IMMPact team that holds each other accountable to building excellence.

With design-build construction projects, a design-build firm such as Miles-McClellan Construction works with our architect partner as they are designing the project. This approach offers several benefits, including enhanced coordination of materials, improved communication, efficient scheduling, increased project speed and better oversight and control. Let’s explore the process involved with design-build projects, and why it’s quickly becoming the top project delivery method.

Scheduling

At Miles-McClellan Construction, we always strive to complete projects on time. We make sure we understand project goals early, and always communicate risks to the whole team from the very beginning, which increases the opportunity for savings and efficient planning. Using the design-build integrated approach allows the construction schedule to be developed concurrently with the design process and identify potential bottlenecks. During design and pre-construction we also analyze the marketplace for current labor force availability, material order backlogs and current/future bidding schedules of major projects in the area. This gives us the opportunity to time our bid around the surpluses to ensure the most competitive pricing.

Coordination of Materials

For our design-build projects, our IMMPACT teams start collaborating from the early stages. This collaboration enables us to identify and select the best materials for your project, and stay on budget and within schedule. Material purchasing requires taking several different factors into consideration, such as availability, cost-effectiveness, sustainability and staying compliant with building codes and regulations. Working in sync throughout this process allows us to streamline material procurement, reduce delays and have materials delivered on time to your construction site. We also

Communication

Communicate, communicate, communicate! Effective communication is crucial in design-build projects, which is why our IMMPact team approach is incredibly effective. It promotes knowledge sharing and enables our team members to trust one another and collectively hold each other accountable to build excellence and ensure client satisfaction. This efficient communication helps address potential issues, minimize delays, resolve conflicts and keeps everyone informed throughout the project.

Completion, Oversight and Control

Our integrated design-build approach means that we are responsible for overseeing and controlling the entire project from start to finish. This provides a higher level of accountability, and also gives us the authority to make decisions promptly, resolve issues promptly and ensure that the project is completed on time and within budget. Construction is a puzzle with many solutions, some of which are more cost effective than others.

Led by talented, experienced leaders and our IMMPact teams, design-build construction projects offer enhanced coordination of materials, streamlined communication, optimized scheduling and the assurance that our clients receive a high level of excellence and customer satisfaction from pre-construction to the ribbon-cutting ceremony.

Are you ready to make an IMMPact with your next design-build project? Then contact Miles-McClellan Construction and discover how we can help you build excellence!

First Quarter Economic Indicator – A look forward

mmcrebuildstg on May 10, 2023

First Quarter Economic Indicator Now wrapping up Q1 and moving into Q2, at Miles-McClellan Construction, we continue to see a confusing assortment of trends. Below is a quick summary of what we have been seeing over the last 30 days and what we expect more of in Q2:

  • The broad trend speaks to the continued rising interest rates but now with an added twist of uncertainty around the banking industry’s stability. As a result of recent bank collapses and the discussions around bank capitalization and the quality of the assets on the balance sheets, lending has started to tighten. At Miles-McClellan Construction, we are experiencing many projects that are either delayed or canceled due to financing issues.
  • The private construction market continues to slow down because of rising construction costs and interest rates. As a result, we continue to bid on the plethora of public projects available this spring. Two notable trends in this bidding arena are: 1) we are starting to see a longer list of GC bidders on each project, and 2) we are also starting to see more subcontract numbers come in under each trade category of each bid. This trend will eventually lead to lower pricing, as increased competition always does.

A couple of specific examples to share are:

Craig Richards, Vice President, “In the past few years, concrete pricing held pretty steadily while other materials were escalating. However, in the last year, concrete pricing has been on the rise. For example, we paid $135.50/CY on a mid-sized project in August of 2022. We are starting a similar project this May 2023, and concrete is now $155.50/CY – a 15% increase.”

Matt Recchiuti, Vice President, “I was recently talking to a client, and she had just found out that the 1,000,000 SF warehouse project she was going to manage was being canceled. The cancellation was because the lessee agreed to lose their deposit while backing out of the lease.” 

Brad Bloomberg, Vice President, “My team used to bid 1-2 public jobs a month, and now we are averaging 5-7 per month. That is a swing of 75% private bidding to 75% public bidding over the last quarter.”

Kevin Joseph, Project Executive, “We recently contacted a shower door supplier to revisit pricing we originally received in September 2022. As a result of our inquiry, the manufacturer lowered their shipping costs by 50%, giving the owner significant project savings.”

Between now and our next publication, we will closely monitor interest rate projections and construction costs as the competition increases. We will need this up-to-date information as we work to provide our clients with competitive and realistic project budgets.

Self-Performing Various Trades Offers Many Project Benefits

mmcrebuildstg on February 11, 2023

Miles-McClellan Construction has been a part of building thriving communities since 1978. Not only do we understand how to manage construction, we know how to construct the building—and all that comes with it.

At Miles-McClellan we can handle all aspects of a project, from owner’s representation to complete project management to masonry to concrete to caulking! That’s because of the vast specialized experience our team has – including self-performing work in multiple construction trades.

There are a lot of benefits of keeping your project within the Miles-McClellan Construction team of professionals:

  • We are in control of the project schedule, so our ability to self-perform the work mitigates delays!
  • We manage the communication with our team so our clients always know the correct status of their project.
  • Our ability to control more of the trades without having to sub out work creates time and cost efficiencies!
  • Plus, we can guarantee the same Building Excellence standard that Miles-McClellan is known for!

When you work with Miles-McClellan Construction, one of our expert Vice Presidents will lead a group we call an IMMPact Team. This team works closely with clients throughout the entire project, enabling our team to work quickly, be more flexible and responsive to what our clients’ need. This is one more advantage that differentiate us from other commercial construction companies.

the Miles-McClellan Difference

Miles-McClellan Construction takes great pride in building success to grow  thriving communities. Contact us today to learn more about how our ability to self-perform various construction trades can add value to your next commercial construction project. We build success by Building Excellence!

Relationship Lessons Learned – How to Develop Lifelong Clients in the Construction Industry

mmcrebuildstg on November 12, 2021

With over 43 years of experience in the construction industry, Miles-McClellan Construction has learned valuable lessons about building lasting relationships with partners and clients. Our focusing on building strong relationships has resulted in many positive outcomes:

  • 85% repeat clients by volume
  • $71 million average annual sales volume
  • 10-year average employee tenure
  • Long-lasting success, even through difficult times

Our success in building trust with those we work with is no accident. It’s part of who we are and who we have always intended to be. So, what exactly do we do to cultivate trusting relationships?

How Miles-McClellan Cultivates Trusting Client Relationships

Focus on Positivity When Working With Clients and Partners

Negativity often seems to dominate the news headlines, social media chatter, and public discourse. Many people experience negativity seeping into their workplace, family life or social life. Negativity is pervasive – so why not stand out by being a source of positivity?

By focusing on the good, it’s far easier to stand out to your clients and partners. That’s not to say that negative things never happen or that they should be swept under the rug. Being candid and open is important but staying stuck on the negative is counterproductive. By actively focusing on genuine and positive interactions, we notice that we build better and more productive relationships.

Don’t Forget to Show Gratitude.
One important aspect of positivity we try to practice is showing gratitude, which can easily be taken for granted when busy. This includes gratitude to our clients and our colleagues and can be accomplished with small and simple ways of saying thanks, like emails, hand-written notes, small gifts or favors, highlighting the individual or organization’s accomplishments, or by sharing time over lunch.

Always Act with High Integrity
Integrity is one of our core values—and it contributes greatly to our ability to provide excellent customer service. When we communicate proactively, tell the truth, keep our word, act fairly and take responsibility for our actions, our clients see those behaviors as representing integrity. Practicing integrity isn’t always easy, but it always pays off in the long run.

The most important reason integrity is so critical to building long-lasting relationships is that it forms the foundation of trust. By showing clients and partners that we act with integrity through our day-to-day actions, we cultivate the type of trust needed to build repeat, long-lasting client relationships.

At Miles-McClellan, we practice integrity by focusing on:

  • Being true to our word — always
  • Being intensely loyal to our colleagues, clients and partners
  • Being honest and straightforward
  • Taking personal responsibility for the successes of our projects
  • Not taking shortcuts when it comes to problem solving
  • Taking pride in the quality of our work

Focus on Long-Term Sustainability Instead of Shortsighted Goals
So many organizations these days focus heavily on short-term goals. A lot of being long-term focused comes down to not forgetting about the bigger things that matter amidst day-to-day work. By not being exclusively short-term focused, we can once again stand out from other organizations while laying the groundwork that ensures our success down the road.

By taking a step back and focusing on the longer term, we allow ourselves to cultivate relationships, develop new capabilities and strengths and be proactive in managing risks, both on the job site and in the office. Our long-term approach allows us to:

  • Be actively involved in our community Invest in our own workforce and cultivate a culture of taking care of each other
  • Stay up to date on trends and new opportunities to proactively stay ahead of our peers
  • Actively build relationships with everyone we work with, even if there is no immediate reward or benefit
  • Focus on integrity, quality and service at all times

These strategies improve the quality of our work and relationships and help to ensure high continuity within our workforce. This leads to less client turnover, less disruption and higher overall satisfaction.

Focus on Beating Expectations in Client Service
Finally, beating client expectations in service is one of our founding principles. Our founders walked away from large international construction companies because they believed there was a better way to deliver construction services. There was a key component missing in the construction industry – customer service.

By building Miles-McClellan from the ground up with customer service at our core, we’ve separated ourselves from most other construction companies in the best way possible. This not only enables better relationships with our customers, but by aligning our model around our IMMPact Approach, we reduce bureaucracy, decrease miscommunication and improve the overall quality of the work we provide our long-term clients.

By building long-term relationships we are building excellence. Contact us today to learn more about our capabilities.

The Importance of Team in Achieving Technical Excellence

mmcrebuildstg on November 2, 2017

Believe it or not, the ability to work collaboratively as a team is a learned skill. The longer your project team has worked together, the more skilled they are at problem-solving. Through their shared experiences, team members become proficient in applying their intuition and offer creative problem-solving solutions. A few characteristics of an integrated project team are:

  • Team members knowing their role in the project’s success – Each professional understands how their role impacts the project and focuses on the subtle details of their position, confirming they are done accurately and thoroughly.
  • Hold each other to high standards – While the team makes an agreement with their owner, they make a promise to each other. As an owner, you may not see the accountability they hold to each other, but the effect is seen in the quality of your project.
  • Confidence in solutions – They all know how each other operate, how they break down issues and analyze the best path forward, and they know how to work together to develop creative solutions.
  • Connecting to people, not just your project – All team members are informed of the status of the project at all times. They maintain appreciation and comradery as you work together as partners, leading you to success.

“Collaborative problem solving refers to an open process for generating multiple alternatives, fostering the exchange of ideas and producing a validated solution.” (Garvin & Roberto, 2001)

Technical Excellence – It’s the Small Details

mmcrebuildstg on August 4, 2017

In the orchestra of construction, progress is systematic and purposeful, but with the many moving parts sometimes the little details are overlooked. But it’s the small details that demonstrate the professionalism and passion your project team has for their trade. Here are three fine details not to miss.

  • Fit & finish to be as flawless as possible – Demonstrates knowledge of how pieces fit together and the watchful eye of your construction partner. Are the corners straight and true? Are the trim and details clean? Are the paint lines crisp? Is everything installed to the standards? All these little items measure how meticulous the construction team paid attention to the easily overlooked details during crunch time at the end of the project. Interiors take only a couple of weeks to complete yet this is what you and clients will see every day. There is no perfect job which makes it even more important never to lose sight of quality. Have you looked lately at your building’s fine details?
  • Clean job site & trailer – A clean job site and trailer improve efficiency and safety. Organization means no lost time looking for tools and materials. A clean job site mitigates accidents that not only injury a worker but possibly one of your staff members. An injury might also cause lost time affecting your project schedule. A clean job site and trailer leaves an impression of organization, better quality, and safety – is your contractor leaving you with a good impression?
  • Consistency in customer service & communication – No matter if your project is $10,000 or $10 million you should be treated as if you are their only client. Consistency in customer service and communication is every team member knowing exactly what is going on with the project at all times, showing respect not only to you as the client but the subcontractors and suppliers, and professional daily interactions in addressing challenges and working toward a solution. Do you have an active relationship, appreciation, and camaraderie with your construction partner?

“Technical excellence can only be achieved through a full-team effort —everyone paying attention to details while keeping their clients’ best interests at the top of their mind.”– David McIntosh, Vice President